Call Centre One has a long history of adopting best practices and cost-effective technology. It has provided call centre services for more than 20 years and grew to a full-fledged, multichannel communication centre in 1999 that caters to advance call centre needs of various developing industries.

In 2004, Call Centre One became a division of NTUC Income, facilitating internal campaigns as well as servicing its existing clients from cellular makers to banking industries.

Call Centre One has achieved the following awards in recent times:

• CCAS 5th Annual Call Centre Awards 2005 - New Call Centre of the Year, Gold
• CCAS 2nd Regional Call Centre Awards 2005 - New Call Centre of the Year, Silver
• CCAS 6th Annual Call Centre Awards 2006 - Best Outsourced Call Centre of the Year, Silver

RE Holdings seized the opportunity of this viable investment and thus, in August 2007, it was incorporated as Call Centre One Pte Ltd, with RE Holdings being the major shareholder.

Today, Call Centre One’s clients can be found in various business sectors from banking and education services to consumer electronics.

The professional customer service officers in Call Centre One are divided into teams led by respective team leaders, spear-heading each given campaign. Client experience includes both real-time and recorded evaluation of successful customer engaged rates and service standards. Daily reports are also rendered at the end of each day to provide clients with an up-to-date evaluation of their campaign. These industrious steps ensure clients that their campaigns are in safe hands.

Besides the mainstream call centre services, Call Centre One services include Fax-On-
Demand, SMS interactive services, Web chat, Text-To-Speech features and Voice over Internet Protocol. With the increasing demands in outsourcing of call centre services, Call Centre One commits to constant upgrading in both technology platforms and skills development of its workforce.