Call Centre One has a long history of adopting
best practices and cost-effective technology.
It has provided call centre services for more
than 20 years and grew to a full-fledged, multichannel
communication centre in 1999 that
caters to advance call centre needs of various
developing industries.
In 2004, Call Centre One became a division of
NTUC Income, facilitating internal campaigns
as well as servicing its existing clients from
cellular makers to banking industries.
Call Centre One has achieved the following
awards in recent times:
• CCAS 5th Annual Call Centre Awards
2005 - New Call Centre of the Year,
Gold
• CCAS 2nd Regional Call Centre
Awards 2005 - New Call Centre of
the Year, Silver
• CCAS 6th Annual Call Centre Awards
2006 - Best Outsourced Call Centre
of the Year, Silver
RE Holdings seized the opportunity of this
viable investment and thus,
in August 2007, it was incorporated as Call
Centre One Pte Ltd, with RE Holdings being
the major shareholder.
Today, Call Centre One’s clients can be found
in various business sectors from banking and
education services to consumer electronics.
The professional customer service officers in
Call Centre One are divided into teams led by
respective team leaders, spear-heading each
given campaign.
Client experience includes both real-time and
recorded evaluation of successful customer
engaged rates and service standards. Daily
reports are also rendered at the end of each day to provide clients with an up-to-date
evaluation of their campaign. These industrious
steps ensure clients that their campaigns are in
safe hands.
Besides the mainstream call centre services,
Call Centre One services include Fax-On-
Demand, SMS interactive services, Web chat,
Text-To-Speech features and Voice over Internet
Protocol. With the increasing demands in outsourcing
of call centre services, Call Centre
One commits to constant upgrading in both
technology platforms and skills development
of its workforce.