What is your core competence? Ours is customer communication.

In today's dynamic business world, interaction and communication with your customers are of utmost importance. Companies are also well aware of the need for using various channels of communication such as the telephone and the Internet to get their message out. Building a successful customer relationship programme and gaining the necessary expertise and technology is a costly project. Realizing this, companies now seek to outsource their contact centre functions, either fully or only to assist during periods with sudden surges in call handling.

Based on this situation NTUC Income has allowed itself to expand once again, this time extending its operations to include a third party contact centre to provide cost-efficient, comprehensive, and effective solutions which are individually tailored to suit a client's every need.

Resonating with experience, our call centres have been able to reach and maintain an accessibility rate of 95%, and preserve a positive customer response rate of 96%. Our outbound call percentage has consistently churned out approximately 20% closure on leads generated.

With a flexible career pathway and a promote-from-within policy for all our agents, we are able to maintain a positive working environment, hence resulting in an attrition rate of approximately 10%, the lowest in a call centre environment.

At CC1, we emphasize on the need for establishing positive links with your customers. With a vision towards building a dynamic contact centre which integrates professional customer service with ever-evolving technology, we do indeed plan for the future. A future of mutual benefits, and most importantly, a future of success.

To help our customers attain their desired business objectives, we offer an extremely customizable suite of contact services, namely:

Inbound Call Support Outbound Call Support Customer Acquisition Virtual Receptionist / Receptionist Multi-channel Services Data Mining / Data Cleansing Booking System Technical Support Debt Collecting / Tele Credit Emergency Response System Learn more about our services here.