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Inbound Call Support
We can provide your company with customer service support 24 hours per day. We can also dispatch service and technical support personnel according to your escalation protocol or by utilizing our in-house developed escalation system. Client databases can be maintained and accessed locally or across the web, and our highly skilled technical officers can connect seamlessly to your computer system.
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Outbound Call Support
At Call Center One we go the extra mile to provide you with the best and most cost-efficient solution to your specific needs. We have the experience and expertise, and we ensure a full understanding of your requirements, time constraints, industry and target market. For outbound call support we have a range of specialized services, including:
• List cleaning & Lead generation
• Mail follow-up & Soft sales
• Customer loyalty & Customer care programmes
• Market research & Customer surveys / Business intelligence
• Seminar booking & Product/service promotion
• Appointment setting & Telesales / Subscription renewal
Our outbound call support will help you find new targets and increase your B2B and B2C sales.
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Customer Acquisition
No business can survive without a regular flow of new sales leads, but the cost of generating each lead is a vital issue. Our well-managed communication centre can be your powerful and efficient tool for customer acquisition. CC1 will provide your company with expertise to optimize customer response in order to develop the most effective telemarketing sales pitch to increase your sales lead generation.
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Virtual Receptionist
Our Virtual Receptionist / Receptionist service can provide a much appreciated personal touch as well as an Interactive Voice Response (IVR) solution. The popular use for this service is to provide interaction capabilities for small and medium sized enterprises and for companies after office hours and during holidays and weekends. This service can also be used to create a complete and cost-effective "Virtual Office" presence for your remotely located staff.
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Multi-Channel Services
With our powerful technical solution we can help to improve your customer service by offering online direct communication through web-chat functions and SMS capabilities. The web-chat function is linked seamlessly to your website for customers' easy access and our SMS solution is frequently used for mass marketing as well as customer surveys.
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Data Mining/Data Cleansing
How fast a database becomes obsolete largely depends on the type of information it holds, the industry it targets and its level of detail. Cell phone numbers, e-mail addresses, designations and correspondence addresses do however change, frequently or seldom, but it is imperative for companies to stay updated. CC1 has extensive experience in dealing with this type of situations. Together with your organization, CC1 can quickly find the fastest and most suitable and cost-efficient way to update your database entries.
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In-house Online Booking System
NTUC Income has developed a practical system for call centre agents to use when receiving booking instructions over the phone. It is a detailed, scalable and inexpensive way for companies to get quick access to a booking system without the need to purchase additional hardware and software. The system is fully web-based and includes features such as:
a. Comprehensive search capabilities
b. Ability to link user interface to real time call centre's system
c. Tracking device. Ability to track past booking records
d. Automatic report generation
e. An automatically generated confirmation email will be send to the user after each booking
f. Full technical support from NTUC Income
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Technical Support
With a team of call centre agents specifically trained to handle difficult situations and demanding customers, our organization is more than well suited to assist your company in your technical support efforts. Through CC1's range of highly skilled team leaders and our train-the-trainer program, we can offer your company the possibility to direct every type of question to CC1.
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Third Party Debt Collection/Tele-credit
CC1 has the infrastructure, processes and call centre to provide extremely cost effective solutions for higher volume debts. The call centre is open 24 hours weekdays and weekends, allowing effective communication with consumers, who are often only contactable before or after work, quite often when our client's own offices are closed.
CC1 can collect debts of any size and many companies now refer quite small value debts for call Third Party Debt Collection that they would normally have written off. They benefit from our economies of scale, while we still provide them with a personal service.
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Emergency Response System
At CC1 we make sure that your emergency response truly becomes a 24-hour matter. Urgent calls require call-handling expertise, consistent processes and accurate information to be disseminated quickly. Our emergency response system will forward any emergency message for you via phone, SMS, fax, email or any combination of these options. We will adhere to the customized escalation procedures you establish.
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VoIP
Use our services for your VoIP communication! There are two clear advantages: flexibility and cost.
Flexibility
VoIP technology is used in IP phones and software to broadcast call information over the Internet. Client software can make VoIP services available through a desktop or a laptop. As long as your customers have a headset or microphone connected to their computer, they can place calls and reach your organisation from anywhere in the broadband-connected world.
Price
For your customers, some VoIP companies offer minute-rate plans structured much like hand phone bills, but there are also unlimited plans for a slightly higher price. Software is available in a wide price-range and offers phone communications at low cost over both long and short distances. top |
